Shipping & Returns

Our online store is open for business and shipping out your orders, both domestically and internationally.

DOMESTIC ORDERS

Due to COVID-19, we have noticed that USPS is experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order, so we recommend to wait patiently for up to 5 business days for tracking to update once you have received a tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.

INTERNATIONAL ORDERS

International orders shipped with the USPS First Class Package Service might take up to 45 business days to be delivered due to limited flights, social distancing requirements, and increased parcel volumes. 
USPS Priority Mail International deliveries might take up to 30 business days due to the same reasons.

We will update if there are any news regarding the current situation. We greatly appreciate your patience and understanding.

We ship out of Miami, Florida, United States. All orders are packaged carefully with the packaging supplies necessary to guarantee that merchandise arrives in perfect condition. We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include, but are not limited to, holidays, inclement weather, and resolution of any verification of the order. We process orders Monday to Saturday, including U.S Federal Holidays. All shipping time frames are counted in business days.

USPS First Class Package - 5-10 business days in transit (6-12 business days during COVID-19).

USPS Priority - 2-5 business days in transit (4-8 business days during COVID-19).

USPS Parcel Select Ground - 2-8 business days (4-10 business days during COVID-19).

USPS Priority Mail Express - 1 business day in transit (2 business days during COVID-19).

UPS Ground - 1-5 business days in transit, depending on your shipping destination.

UPS 3-Day Select - 3 business day lead time from the time the order ships out.

UPS Second Day Air - 2 business day lead time from the time the order ships out.

UPS Next Day Air Saver - next day delivery from the time the order ships out.

USPS Operations Date: Monday - Saturday. 

Please keep in mind that UPS will not ship to a P.O. Box or an APO address. 

We ship internationally. The shipping rates are based on your location and the weight of your order.

Please note that your local customs office of your country may impose additional duties on your order, inspect it, or confiscate it. By placing an international order, you are agreeing and accepting all risks and liabilities for importing products into your country.
We advise you to contact your local customs agency for duty information and to be prepared to pay the duties if necessary. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Guesshookah.com. We are not responsible for knowing or enforcing the importation laws of your country.

For orders returned to Guess Hookah from a Customs Office, customers will be refunded the value of the products we receive. Shipping charges are non-refundable. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items.

Please note that all prices are listed in USD and will not be automatically converted into your local currency upon checkout. Guesshookah.com is not responsible for any conversion fees associated with international orders.

Some shipping methods may be unavailable for certain international locations.

Please note that international shipping times are merely estimates, and your package may arrive sooner or slower, depending on the efficiency of your country's post office and time spent in customs.

Guesshookah.com strives to ensure that all orders go out in a perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items, and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, Guesshookah.com is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc. 

A confirmation of your order will be emailed to you after your purchase is finalized. Once your parcel has been dispatched, Guesshookah.com will also send you a shipping confirmation email.

Customers are responsible for entering the correct shipping addresses and are encouraged to check them prior to submitting an order. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Once a package has been shipped, we cannot redirect it. Guesshookah.com is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

紛失または未配達のパッケージはGuesshookah.comの責任ではなく、受け取っていないパッケージに起因する問題は、郵便配達業者を使用して、お客様が解決する必要があります。 Guesshookah.comは、このような問題の維持と解決に努めており、誤った配送の問題は、最後の追跡更新から48時間以内に報告する必要があります。

Guesshookah.comは、注文に100％満足することを望んでいます。 Guesshookah.comで購入したすべての未使用のアイテムは、最初の配送から30日以内に返品して払い戻しを受けることができます（送料と15％の返品手数料を差し引いた金額）。返品/交換の方法については、以下の手順をよくお読みください。

適切な時期に荷物を受け取ることができるように、できるだけ早く返品プロセスを開始することをお勧めします。

不良品または破損品は、30日以内および返品された未使用の状態で無料で交換または交換いたします。破損または不良品以外の返品/交換については、お客様が返品送料の責任を負います。

使用済みアイテム（使用済み水ギセル、使用済み水ギセルボウル、またはその他の使用済みアクセサリ）または開封済みアイテム（つまり、水ギセルタバコの開封された箱、包装、または容器、開封された石炭パック、または「シール」が破られたアイテム）は返品できません。

すべての返品は、払い戻しが行われる前に受け取った後、徹底的に検査されます。

返品が処理された後、払い戻しが銀行の明細書に反映されるまで2〜5日かかります。

カスタマーサービスは月曜日から金曜日の10：00〜7：にご利用いただけます。午後00時EST（東部基準時。 +1（786）504-5595までお問い合わせいただくか、メールでお問い合わせください。

返品の配送先住所は次のとおりです。

返品部門

7385 NW 54th st、

Miami、FL 33166、USA